Spa Policies

Spa services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability.

A major credit card is required to reserve your time with a 50% deposit for all scheduled services. This deposit may only be refundable if a request to cancel an appointment is made outside of our 12 hour cancellation policy.

We ask that new clients arrive 10 minutes prior to your first scheduled appointment. This allows you ample time to fill out a client profile and to prepare for your treatment.

We value your business and appreciate your cooperation with our cancellation policy. We require that you advise us at least 12-hours in advance if you need to change or cancel an appointment we have held for you. We will charge 50% of the total amount of the service(s) to your credit card for a cancellation within 12 hours of your appointment.

If you fail to appear for your appointment without attempting to cancel your appointment beforehand, the full amount of the scheduled service(s) will be charged to your credit card.

Appointments booked for the same day are considered confirmed and if cancelled, will be held to our 12-hour cancellation policy.

Please understand that we allot a specific amount of time for each service. All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service.

Please be aware that if you are more than 15 min late for your reservation we will not be able to guarantee you will receive the full service(s) scheduled.

Please put your cell phone on vibrate while visiting our Spa, so as not to disturb other guests during their treatment. Additionally, if you need to make a phone call we kindly ask that you step outside.

We cannot be responsible for supervision of children while preforming your scheduled service. Children are NOT permitted in the spa unless they have an appointment themselves.

In accordance with Ohio State Laws, pets (with the exception of service animals) are not permitted in our spa.

Gift cards/certificates are non-refundable and not redeemable for cash or credit. All gift cards/certificates must be presented at your appointment.

Lost gift cards/certificates cannot be given credit at the scheduled service.

All purchased gift cards/certificates expire 5 years after from being issued.

Please note that appointments CANNOT be cancelled online.

A 50% deposit of all scheduled services is taken for all online bookings made by clients. This deposit may only be refundable if a request to cancel an appointment is made outside of our 12 hour cancellation policy.

If you have a gift card/certificate, your deposit will be refunded once the service is complete. Then you can pay for the full amount using the gift card/certificate.

Appointment time and/or esthetician may be changed by management in order to optimize our daily schedules. If you have a request for a specific esthetician, we recommend choosing them while booking or calling to make your appointment.

Our services do not include gratuity. Gratuities are accepted in cash or on the card used for payment of the service. Gift cards/ certificates cannot be used for gratuities.

The average gratuity for a spa service is 18% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.

All prices and services displayed on our website are subject to change at anytime, and without notice.

Shop Policies

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please notify us within 14 days of receiving your item(s).

We offer a 30 day full refund policy for items that are unopened, unused, and with original packaging still intact. Product(s) must be in their original packaging. We do not accept returns on opened products.